Liveoperator Download: How to Get the Best Live Chat Software for Your Business
If you are looking for a way to provide better customer service and increase sales on your website, you might want to consider downloading Liveoperator.
Liveoperator is a live chat software that allows you to communicate with your website visitors in real-time and offer them instant and personalized support.
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In this article, we will explain what Liveoperator is, why you need it, how to download it for your device, how to install and set up it on your device, and how to use it to chat with your customers.
What is Liveoperator and Why Do You Need It?
Liveoperator is a live chat software that allows you to provide instant and personalized support to your website visitors. It is one of the most popular and trusted live chat solutions in the market, with over 10,000 customers worldwide.
Liveoperator helps you to increase conversions, customer satisfaction, and loyalty by offering features such as:
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Real-time visitor monitoring and analytics
With Liveoperator, you can see who is on your website, where they are from, what they are looking for, how long they have been browsing, and more. You can also track their behavior and actions, such as clicks, scrolls, form fills, etc. This gives you valuable insights into your visitors' needs and preferences, and allows you to tailor your chat messages accordingly.
Customizable chat widgets and greetings
With Liveoperator, you can customize the look and feel of your chat widget to match your brand and website design. You can also use different widgets and greetings for different pages or segments of your audience. For example, you can use a different widget for your homepage, product page, checkout page, etc. You can also use different greetings for new visitors, returning visitors, VIP customers, etc. This helps you to create a consistent and engaging user experience.
Automated chat bots and canned responses
With Liveoperator, you can use chat bots and canned responses to automate common questions and tasks. You can also create custom rules and triggers for your bots and responses based on various conditions. For example, you can use a bot to greet your visitors, ask them for their name and email address, qualify them as leads, book appointments, etc. You can also use canned responses to answer frequently asked questions, provide product information, confirm orders, etc. This helps you to save time and resources, and provide faster and more accurate answers.
File sharing and screen sharing
With Liveoperator, you can share files and screens with your customers to provide visual assistance or demonstrate your products or services. You can also request remote control of their screen if needed (with their permission). For example, you can share a PDF brochure, an image gallery, a video tutorial, etc. You can also share your screen or view their screen to show them how to use your product or service, troubleshoot an issue, complete a form, etc. This helps you to enhance communication and collaboration, and increase trust and confidence.
Multi-channel support (email, phone, social media)
With Liveoperator, you can support your customers across multiple channels, such as email, phone, or social media. You can also integrate Liveoperator with your CRM or helpdesk software to manage all your customer interactions in one place. For example, you can send an email follow-up after a chat session, make a phone call to close a sale, reply to a Facebook comment or message, etc. You can also sync your customer data and history across all channels and platforms. This helps you to provide consistent and seamless service across all touchpoints.
CRM and helpdesk integration
With Liveoperator, you can integrate with your CRM or helpdesk software to manage all your customer interactions in one place. You can also sync your customer data and history across all channels and platforms. For example, you can create tickets, assign agents, add notes, update statuses, etc. from your Liveoperator chat window. You can also access your customer profiles, contact details, chat transcripts, feedback ratings, etc. from your CRM or helpdesk dashboard. This helps you to streamline your workflow and improve your customer relationship management.
How to Download Liveoperator for Your Device?
Liveoperator offers different options for downloading its software depending on your device and preferences. You can choose from the following options:
Web chat agent app
This is a web-based app that you can access from any browser without installing anything. It is ideal for situations where you have limited access to third-party software or you work from a public computer. To use this option, simply go to [4]( and log in with your account credentials. You can also bookmark this page for easy access.
Desktop chat agent app
This is a desktop app that you can install on your Windows, Mac, or Linux computer. It offers more features and functionality than the web app, such as spell-checker, geo-location map, customizable notifications, and multiple profiles support. To use this option, go to [2]( and download the app for your operating system. Run the installation file and follow the instructions. Once installed, launch the app and log in with your account credentials.
Mobile chat agent app
This is a mobile app that you can download on your iOS or Android device. It allows you to chat with your customers on the go, with features such as push notifications, voice messages, and offline mode. To use this option, go to the App Store or Google Play Store and search for "Liveoperator". Download and install the app on your device. Open the app and log in with your account credentials.
How to Install and Set Up Liveoperator on Your Device?
Installing and setting up Liveoperator is easy and fast, regardless of the option you choose. Here are the steps you need to follow for each option:
Web chat agent app
To use the web chat agent app, you don't need to install anything on your device. You just need to log in to your Liveoperator account from any browser. However, you still need to set up some basic settings before you start chatting with your customers. Here are the steps:
Go to [4]( and log in with your account credentials.
Go to Settings > Account Settings and fill in your personal information, such as name, email address, password, etc.
Go to Settings > Chat Widget Settings and customize your chat widget appearance, behavior, language, etc.
Go to Settings > Chat Greeting Settings and customize your chat greeting message, image, sound, etc.
Go to Settings > Chat Bot Settings and customize your chat bot name, avatar, rules, triggers, responses, etc.
Go to Settings > Canned Responses Settings and create or edit your canned responses for common questions or situations.
Go to Settings > Integration Settings and connect your Liveoperator account with your CRM or helpdesk software (if applicable).
Go to Settings > Operator Status Settings and choose your availability status (online, away, offline).
Go to Dashboard > Chat Console and start chatting with your customers.
Desktop chat agent app
To use the desktop chat agent app, you need to install it on your computer first. Then you need to set up some basic settings before you start chatting with your customers. Here are the steps:
Go to [2]( and download the app for your operating system.
Run the installation file and follow the instructions.
Launch the app and log in with your account credentials.
Go to File > Preferences and fill in your personal information, such as name, email address, password, etc.
Go to View > Chat Widget Settings and customize your chat widget appearance, behavior, language, etc.
Go to View > Chat Greeting Settings and customize your chat greeting message, image, sound, etc.
Go to View > Chat Bot Settings and customize your chat bot name, avatar, rules, triggers, responses, etc.
Go to View > Canned Responses Settings and create or edit your canned responses for common questions or situations.
Go to View > Integration Settings and connect your Liveoperator account with your CRM or helpdesk software (if applicable).
Go to View > Operator Status Settings and choose your availability status (online, away, offline).
Go to Chat > Chat Console and start chatting with your customers.
Mobile chat agent app
To use the mobile chat agent app, you need to download and install it on your device first. Then you need to set up some basic settings before you start chatting with your customers. Here are the steps:
Go to the App Store or Google Play Store and search for "Liveoperator".
Download and install the app on your device.
Open the app and log in with your account credentials.
Tap on the menu icon and go to Settings.
Fill in your personal information, such as name, email address, password, etc.
Customize your chat widget appearance, behavior, language, etc.
Customize your chat greeting message, image, sound, etc.
Customize your chat bot name, avatar, rules, triggers, responses, etc.
Create or edit your canned responses for common questions or situations.
Connect your Liveoperator account with your CRM or helpdesk software (if applicable).
Choose your availability status (online, away, offline).
Tap on the chat icon and start chatting with your customers.
How to Use Liveoperator to Chat with Your Customers?
Using Liveoperator to chat with your customers is simple and intuitive, regardless of the option you choose. Here are some tips and best practices for using Liveoperator effectively:
Customize your chat widget and greeting to match your brand and website design
You want to make sure that your chat widget and greeting are consistent with your brand identity and website style. This will help you to create a professional and trustworthy impression on your visitors. You can customize the color, size, position, shape, logo, text, and animation of your chat widget. You can also use different widgets and greetings for different pages or segments of your audience. For example, you can use a different widget for your homepage, product page, checkout page, etc. You can also use different greetings for new visitors, returning visitors, VIP customers, etc. This will help you to create a personalized and relevant user experience.
Monitor your website visitors in real-time and see their location, browser, device, referral source, pages visited, time spent, etc.
You want to know who your website visitors are, where they are from, what they are looking for, and how they behave on your website. This will help you to understand their needs and preferences, and offer them the best possible support. With Liveoperator, you can see all this information in real-time on your chat console. You can also initiate chats with them proactively based on their behavior or criteria. For example, you can start a chat with a visitor who has been on your website for more than 5 minutes, who has added an item to their cart, who has come from a specific referral source, etc. This will help you to increase engagement and conversions.
Use chat bots and canned responses to automate common questions and tasks
You want to save time and resources, and provide faster and more accurate answers to your customers. With Liveoperator, you can use chat bots and canned responses to automate common questions and tasks. You can also create custom rules and triggers for your bots and responses based on various conditions. For example, you can use a bot to greet your visitors, ask them for their name and email address, qualify them as leads, book appointments, etc. You can also use canned responses to answer frequently asked questions, provide product information, confirm orders, etc. This will help you to streamline your workflow and improve your customer satisfaction.
Share files and screens with your customers to provide visual assistance or demonstrate your products or services
You want to enhance communication and collaboration with your customers, and increase trust and confidence in your products or services. With Liveoperator, you can share files and screens with your customers to provide visual assistance or demonstrate your products or services. You can also request remote control of their screen if needed (with their permission). For example, you can share a PDF brochure, an image gallery, a video tutorial, etc. with your customers to show them the features and benefits of your products or services. You can also share your screen or view their screen to show them how to use your products or services, troubleshoot an issue, complete a form, etc. This will help you to provide more effective and efficient support.
Support your customers across multiple channels, such as email, phone, or social media
You want to provide consistent and seamless service across all touchpoints. With Liveoperator, you can support your customers across multiple channels, such as email, phone, or social media. You can also integrate Liveoperator with your CRM or helpdesk software to manage all your customer interactions in one place. For example, you can send an email follow-up after a chat session, make a phone call to close a sale, reply to a Facebook comment or message, etc. You can also sync your customer data and history across all channels and platforms. This will help you to provide a unified and omnichannel customer experience.
Conclusion
Liveoperator is a live chat software that allows you to provide instant and personalized support to your website visitors. It helps you to increase conversions, customer satisfaction, and loyalty by offering features such as real-time visitor monitoring and analytics, customizable chat widgets and greetings, automated chat bots and canned responses, file sharing and screen sharing, multi-channel support, and CRM and helpdesk integration.
To download Liveoperator for your device, you can choose from the web chat agent app, the desktop chat agent app, or the mobile chat agent app. To install and set up Liveoperator on your device, you just need to follow some simple steps for each option. To use Liveoperator to chat with your customers, you just need to follow some tips and best practices for each feature.
If you want to get the best live chat software for your business, you should download Liveoperator today and start chatting with your customers.
FAQs
Q: How much does Liveoperator cost?
A: Liveoperator offers a free trial for 10 days with no credit card required. After that, you can choose from three plans: Basic ($15 per month per operator), Professional ($30 per month per operator), or Enterprise (custom pricing). You can also get a 20% discount if you pay annually.
Q: How many operators can I have on Liveoperator?
A: You can have as many operators as you need on Liveoperator. However, you will need to pay for each operator according to your plan. You can also create multiple profiles for each operator if they work on different websites or departments.
Q: How many chats can I have on Liveoperator?
A: You can have unlimited chats on Liveoperator. However, you will need to pay for each chat session according to your plan. A chat session is counted when a visitor initiates or accepts a chat invitation from an operator or a bot.
Q: How secure is Liveoperator?
A: Liveoperator is very secure and reliable. It uses SSL encryption to protect your data and communication. It also has a 99.9% uptime guarantee and backups your data regularly.
Q: How can I contact Liveoperator support?
A: You can contact Liveoperator support via live chat, email, phone, or social media. They are available 24/7 and ready to help you with any questions or issues. 44f88ac181